Customer Service

.

  • Say This, Not That! WebBlast
    Contains 1 Component(s)

    Customer service starts in the store with clear communication. Whether it is communication between an employee and customer or employee and manager, there is often a disconnect that causes frustration, dissension, and even turnover.

    Customer service starts in the store with clear communication. Whether it is communication between an employee and customer or employee and manager, there is often a disconnect that causes frustration, dissension, and even turnover. In this fun and informative session for both owners/managers and employees, Vonda LaFever AIFD, PFCI and Lori Wilson of Flower Clique share real stories of what owners thought they communicated clearly and how it was perceived differently. You’ll walk away knowing the most common areas of miscommunication; how to articulate your expectations and break down misunderstandings; what every owner/manager wants their team to know; what every employee wishes they could tell their boss; and what every customer wants a flower shop to know.

    Vonda LaFever, AIFD, CFD, PFCI

    Founder & CEO

    Flower Clique

    Vonda LaFever AIFD, CFD, PFCI

    A successful entrepreneur with over 40 years of experience in the floral industry, Vonda is widely respected for both her creative talent and business knowledge. Her past accolades include retail shop owner, Teleflora Unit President and Unit Director, college professor, Academy Awards Designer, White House Special Events Designer, and published contributor to Flowers& and Flowers Are Forever. She has been actively involved in AIFD since 1989, including roles on the National Board and Membership Committee, Program Coordinator, and as a Main Stage Presenter. She is the founder and CEO of Flower Clique, proud Teleflora Education Specialist, and co-host of the top floral podcast, The Business & Pleasure of Flowers. Vonda's excitement for this industry began as a 14-year-old girl sweeping the floors of a flower shop, and her ever-growing passion and dedication will continue for decades to come. 

     

    Lori Wilson

    Director of Community

    Flower Clique

    Lori Wilson

    As the Director of Community for Flower Clique, Lori brings her background of 20+ years in education and her passion for connection to our ever-changing industry. Her focus is on helping business owners lead their team with excellence, with emphasis on sales and leadership effectiveness, employee motivation, and transformative mentoring. Lori's undeniable passion for ongoing education has led to roles as a presenter and panelist at the Society of American Florists and Texas State Floral Association. She is the co-host of the top floral podcast, The Business & Pleasure of Flowers, has over ten years of experience in the floral industry, and is the mother to three wonderful children.