Flower Sale or Fail? Efficiency Trumped Empathy in Sales Call
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The order was for a sister who had been in the hospital for a while and was on the mend. The clerk, like many, was warm, friendly, and attentive — a great start, as these are natural qualities. But let’s look deeper: Delivering a ‘“warm and
fuzzy”’ experience doesn’t necessarily mean providing great service!
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READ: Efficiency Trumped Empathy in Sales Call
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Open to download resource.
The order was for a sister who had been in the hospital for a while and was on the mend. The clerk, like many, was warm, friendly, and attentive — a great start, as these are natural qualities. But let’s look deeper: Delivering a ‘“warm and
fuzzy”’ experience doesn’t necessarily mean providing great service!
LISTEN: Efficiency Trumped Empathy Mystery Call
Open to listen to or download MP3 audio.
Open to listen to or download MP3 audio.
