Flower Sale or Fail? Efficiency Trumped Empathy in Sales Call

The order was for a sister who had been in the hospital for a while and was on the mend. The clerk, like many, was warm, friendly, and attentive — a great start, as these are natural qualities. But let’s look deeper: Delivering a ‘“warm and
fuzzy”’ experience doesn’t necessarily mean providing great service!

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READ: Efficiency Trumped Empathy in Sales Call
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Open to download resource. The order was for a sister who had been in the hospital for a while and was on the mend. The clerk, like many, was warm, friendly, and attentive — a great start, as these are natural qualities. But let’s look deeper: Delivering a ‘“warm and fuzzy”’ experience doesn’t necessarily mean providing great service!
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LISTEN: Efficiency Trumped Empathy Mystery Call
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Recorded 10/28/2024  |  60 minutes
Recorded 10/28/2024  |  60 minutes
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