Flower Sale or Fail? Sales Rep Sends the Wrong Message

I chose a flower shop with a big footprint that stretches across a few states with the hope and expectation of getting really high-end, attentive service to help me find the right gift for my needs. 

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READ: Sales Rep Sends the Wrong Message
Open to download resource.
Open to download resource. I chose a flower shop with a big footprint that stretches across a few states with the hope and expectation of getting really high-end, attentive service to help me find the right gift for my needs.
LISTEN: Cheer Up Mystery Call
Open to listen to or download MP3 audio.
Open to listen to or download MP3 audio.
SHARE: Feedback, Comments and Questions
Select the "Enter the Discussion: Would you have handled the call differently? Do you agree with Tim's assessment? Was there anything else that jumped out at you while listening to the recordas there anything else that jumped out while listening to the recording?" button to begin.  |  60 minutes
Select the "Enter the Discussion: Would you have handled the call differently? Do you agree with Tim's assessment? Was there anything else that jumped out at you while listening to the recordas there anything else that jumped out while listening to the recording?" button to begin.  |  60 minutes